Post-purchase support

Inokura Leather provides post-purchase support so that you can use our products with peace of mind.
Please feel free to contact us if you have any questions that are not listed in the information.

Initial defects: 1 month free warranty

At Inokura Leather, we work hard every day to ensure everyone's satisfaction.
We pay close attention to quality, but in the unlikely event that a product is defective, we will repair or replace it. The free warranty period is ``1 month'' from the date of product shipment, so when you receive the product, please first check to make sure there are no defects.
Because it is made of genuine leather, there may be some wrinkles, scratches, and blood vessel marks. note that.

The free warranty period is ``1 month'' from the date of product shipment, so when you receive the product, please first check that there are no defects.

Warranty

  • Product “defects” at the time of delivery

The following cases are not covered by the warranty.

  • Items that have passed the free warranty period
  • "Defects" caused by the use of the product

How to apply

Please contact us regarding initial defects using the inquiry form or by phone.
The person in charge will inform you.

Notes

  • We cannot respond to inquiries such as ``the color of the actual leather/stitching is different from the image at the time of purchase.''

Repair for a fee

At Inokura Leather, we provide paid repairs so that you can use our products comfortably and for a long time.
After receiving your inquiry, our representative will provide you with a quotation.
We do not accept stitch color changes. (Additional charges will apply for color changes)

Application process

  1. 1.Application for repair

    Please contact us about paid repairs using the inquiry form or by phone.
    After that, the person in charge will inform you of the repair cost (including post-repair shipping charges) and estimated storage period.

  2. 2.Shipping of repaired products

    After we have informed you about the repair, please send it to our reception desk.

    • We only accept "prepayment".
    • Please write "Repaired Leather Products" in the product name field on the shipping slip.
  3. 3.Estimate

    After the product arrives at our company, our representative will inform you of the official storage period, repair details, and fees.

  4. 4.Product repair

    Please accept the information we have provided and pay the repair cost.
    After confirming your payment, we will begin the repair.
    We accept various payment methods (credit card, bank transfer, cash on delivery) for repair costs.

  5. 5.Returning the product

    Once the repair is completed, we will send it back to you.
    Please accept it.

Product shipping address

1767 Kamiyama, Gotemba City, Shizuoka Prefecture 412-0033
Addressed to “Inokura Leather Paid Repair Counter”
tel.0550-87-5666

  • We do not accept repairs or repair of other companies' products.
  • We may refuse repair if the damage is too severe.
  • We do not accept products sent by "cash on delivery".
  • There is no designated shipping company for shipping the product.
  • We do not accept stitch color changes.
  • We will send it back to you within a week after sending it.

maintenance service

In order to ensure that our customers can use our products for many years to come, we maintain every detail of our products, including changing the stitching and polishing them with wax before returning them.

About returns and exchanges

If you would like to return or exchange an item, please check the notes below and contact us by phone or email within 5 days of receiving the item.

[Return and exchange conditions]
As a general rule, we cannot accept exchanges or returns due to customer convenience.
We only accept returns for unopened, defective, damaged, or incorrectly delivered items. Thank you for your understanding.

  • Please contact us within 5 days from the date of delivery to return the product.
  • We cannot accept exchanges or returns for items that have passed more than 5 days from the delivery date.
  • When refunding, the amount will be deducted from the transfer fee. We will refund your money within 3 business days after receiving the product.
  • The return shipping charges incurred when returning or exchanging defective products will be borne by the retailer.

[About refund in case of return]
We will transfer the product price to your designated bank account.

[About requesting or paying the difference in the case of exchange]
If there is a price difference in the case of an exchange, we will contact you by phone or email.

Please note that the following charges will be borne by the customer.
・Shipping costs for returns

However, the return shipping charges incurred when returning or exchanging defective products will be borne by the retailer.
・Bank transfer fee